[CUBE] Powerlogix vs Sonnet

[Riba]

> Maybe I am missing the point. But every time someone on the list has a 
> gripe
> about the bad service at Powerlogix, someone from powerlogix actually 
> takes
> the time to write a reply to the list! Is that bad service?
> If I complain about Microsoft office, do you suppose a helpful reply 
> will
> pop up on the list the next day. I doubt it.

A bit off topic, but anyway:
I was dealing with MS support a while back. When I opened the case, 
they said that average response time is one day. The first response I 
got after 6 weeks. The next one took even longer. After 7 months they 
just told me it is not supported, and I gave up altogether.
I the average response time is 24 hours, then there must be cases with 
response time of 2 miliseconds.