[CUBE] Strange error message

[J.C. Webber III]

I don't mean to be harsh either, but this is the typical support
engineer's response.  Get it fixed and the customer off the line
as quickly as possible.

Never mind that this 'shotgun' approach removes any possiblity
of discovering the root cause of the problem, thus providing
the user with some clue as to how to avoid a reoccurance.

A complete scratch install should be the last resort, when you've
effectively given up, not the first thing you try.

-- jcw
Phil Mitchell wrote:
> Yeah, seems a bit harsh, but as an Apple Consultant, trust me on this...
> 
> pm
> 
> On Jan 28, 2004, at 12:21 AM, Alan Thompson wrote:
> 
> > really?  b/c of one kernel panic?  i mean, a kp is bad, unkay, but 
> > reinstalling seems a bit rash.  i dunno.
> >
> > On Jan 27, 2004, at 10:25 AM, Phil Mitchell wrote:
> >
> >>> That is the new KERNEL PANIC indicator... you should do an archive 
> >>> install ASAP and do the software updater thingy 'til you get back to 
> >>> 10.3.2...
> 
> 

-- 
J.C. Webber III       
Technical Lead, Unix System Administrator
jcw at kingoblio.com (home) www.kingoblio.com
Please, if you use Windows, do not add my address to your Address Book.
I do not wish to be spammed or have my email address hijacked by a virus
and used for fraudulent purposes.  Thank you.