[CUBE] Strange error message

[Laurie A Duncan]

As a Mac Consultant with my own business in NYC and a significantly broad
client base, I have to say that a large percentage of kernel panics are, in
fact, hardware related. Even so, software-induced KPs are relatively simple
to diagnose without the need for a reinstall (archive or otherwise) of the
OS.

Laurie
-- 
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On 1/29/04 12:00 AM, "J.C. Webber III" <jcw at kingoblio.com> typed the
following:

> I don't mean to be harsh either, but this is the typical support
> engineer's response.  Get it fixed and the customer off the line
> as quickly as possible.
> 
> Never mind that this 'shotgun' approach removes any possiblity
> of discovering the root cause of the problem, thus providing
> the user with some clue as to how to avoid a reoccurance.
> 
> A complete scratch install should be the last resort, when you've
> effectively given up, not the first thing you try.
> 
> -- jcw
>
> Phil Mitchell wrote:
> 
>> Well, we have not seen a hardware-related KP to date, but maybe it is
>> the climate down here in Miami, eh?? Archive installs are not painful
>> things (alá the ole "clean install" in OS 9!!), and software updater
>> will take care of the rest - in just a few short hours!!
>> 
>> pm
>> Yeah, seems a bit harsh, but as an Apple Consultant, trust me on this...
>> 
>> pm
>> 
>> On Jan 28, 2004, at 12:21 AM, Alan Thompson wrote:
>> 
>>> really?  b/c of one kernel panic?  i mean, a kp is bad, unkay, but
>>> reinstalling seems a bit rash.  i dunno.
>>> 
>>> On Jan 27, 2004, at 10:25 AM, Phil Mitchell wrote:
>>> 
>>>>> That is the new KERNEL PANIC indicator... you should do an archive
>>>>> install ASAP and do the software updater thingy 'til you get back to
>>>>> 10.3.2...
>> 
>>