<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Arnie:<div><br></div><div>I would like to say this to you in as clear and succinct a manner possible: The reason a company might not respond to a client is because they are entirely focused on development and bringing you the features you are yearning for. Please make no mistake - I am not making any excuses for them, and I happen to agree that they should be more communicative (that was what I did with the company before I was laid off). But that doesn't mean they aren't doing anything.</div><div><br></div><div>MacSpeech has been around for over 10 years. They aren't trying to get away with anything. They are simply focused on getting you those features that you want. Everyone on this list understands you are frustrated and wish they would communicate better. Heck, I think most people would agree with you that they could communicate better. But don't for a minute interpret their lack of communication as a lack of interest in making absolutely the best speech recognition program on the Macintosh - or any other platform, for that matter.</div><div><br></div><div>So ignoring you might be inconsiderate, and even rude - but it doesn't mean they are doing nothing and just taking money from you and other unsuspecting souls. In fact, nothing could be further from the truth. But complaining here isn't going to get you anywhere. Keep sending your emails to the company. I'll bet they read every one, even if they don't respond. But there is no one here on this list that can do anything to change the policy they have chosen to adopt in regards to how they communicate (or don't communicate) with their customers.</div><div><br></div><div>Chuck Rogers</div><div><br><div><div>On Sep 1, 2008, at 6:40 PM, Arnie Rosner wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Calibri; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0; ">Now what possible reason might exist for a company not to respond to a client?<br></span></blockquote></div><br></div></body></html>