At 9:35 PM -0400 4/8/03, NaegeleWDC at aol.com wrote: > However, their principal role is to sell Apple products and that is >what they are doing. > > When the guy tells me to leave the display model alone, then walks away without offering to sell me anything, I question whether or not the employees understand this role. It is really too bad that people in the US have been so conditioned to accept crappy customer service and crappy products (e.g. Windows). I try not to be. I vote with my wallet for good customer service. Sherman