[Ti] Contact RE Apple lack of support?

[Michael Bigley]

>Monday my TiBook enters weeks three of what should have been a simple swap
>of a logic board. For one week, as of tomorrow, the word on Apple Care site
>has been "on hold awaiting parts".

How is your service being handled? Directly through Apple, or through 
the place you purchased?

For example, as highly as MicroCenter was touted for the place to buy 
Macs a few weeks ago, it is THE LAST AND WORST place to take a Mac 
for service. The "on hold waiting for parts" happens quite regularly 
there. OTOH, a little place called Cincinnati Computer, who was the 
first and at one time only place to buy a Mac in Cincinnati, is 
outstanding at Mac authorized service. After 4 weeks of being told 
the the "on hold waiting parts" story by MicroCenter I demanded the 
computer back; it took 2 days because they weren't even servicing it 
there, they had shipped it to Texas. I took it (a Wallstreet, which 
was new at the time), to Cincinnati Computer and they had it fixed 
and back to me in two days; since it was under Apple's warranty it 
was no charge, but they are pretty reasonable in doing non-warranty 
work as well.

Perhaps it is like the Army, where if you go through proper channels 
it takes weeks to get something, but if you go to the PFC who is 
really running the show he goes in the back room and comes out with 
what you want.

If you can find someone in your area who has been an authorized 
service center for Apple since before the super computer stores 
existed, that is you best bet (let's face it, if they have survived 
the big super stores, they have to be really, really good).
-- 
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Mike Bigley                Maineville, Ohio
       http://www.norbertrunning.com
Please support an American Indian Elder &
Medicine Man by visiting the above link.
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