[Ti] 10.2.8 - finger pointing

[John McDaniel]

On Wednesday, October 1, 2003, at 10:32  AM, Shawn King wrote:

> Yes, Apple screwed up the 10.2.8 Update. But, if the majority of 
> people who
> had been burned had simply done any one of a number of things (waited, 
> had a
> backup, read MacFixit.com first, etc) they wouldn't be in this mess.

Shawn,

I'm on your side in this exchange regarding the senseless accusations, 
finger pointing at Apple, talk of class action, etc., but you must 
admit one thing:

Apple built it's reputation on "ease of use" and furthered that concept 
with the Automatic Update. Someone's grandmother who just got a Mac 
three months ago and has finally gotten up to speed with email, the 
web, sending/receiving photos, iChat, etc. may well be very surprised 
and upset to find out that her beloved new Mac is seriously ailing. 
Yes, Grandma should have read all of the fine print in the manual 
(oops, I mean help documents) about backup strategies, upgrade 
strategies, etc. but...

You get the picture. It's a serious gaff by Apple. One that hurts them 
in many ways. One wonders about the breadth of their beta testing pool 
in terms of hardware and configs.

Fortunately, the true value of lost computer files/time is usually 
directly proportional to user experience level and experienced users, 
while sometimes lax, at least know what they _should_ have done to 
prevent their woes.

later, j mcd

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John McDaniel      johnmcd at one.net
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