hot power adaptor Plus other repair woes

[Kynan Shook]

I'd recommend checking to be *sure* you didn't buy AppleCare; their 
database is nowhere near foolproof.  At the AASP I work for, we get a 
machine that is denied warranty coverage probably a couple times a 
month (a fairly small percentage, but not something that we are 
unaccustomed to).  There are a wide variety of mix-ups; computers that 
are under 1 year old that the reseller didn't register for the 1-year 
warranty after it was sold, AppleCare plans where the registration card 
was never sent in (assuming it was one that was not handled by the 
reseller automatically), AppleCare plans where the reseller forgot to 
send in the registration, computers where the registration was sent but 
it just didn't make it into Apple's database, whatever.  We just take 
the original receipt for the machine, the AppleCare receipt (if 
applicable), and fax 'em in to Apple; they're good about correcting 
their mistakes (and other peoples').

"Ritz, Daniel" <daniel.ritz at transcore.com> writes:
> I call Apple to invoke an Apple Care case and they say I am not 
> enrolled.  They offer me
> a 'flat fee' repair, which means for approximately $340 they will fix
> anything that would be a warranty repair, if the unit was still under
> warranty.  This was on 10/5, and I decide to check my credit card
> statements 'cause I am still convinced that I DID enroll for Apple 
> Care.