[Ti] Broken TiBook case

[Paul Samarin]

Thanks for replying, Tarik...turns out that Apple has agreed to cover 
the repair.  My Apple Care was 3 yrs and 4 days old and online tech 
support--even "senior tech support"--was unable to help me; but, the 
Apple Store Genius Bar went behind the scenes and came back out with an 
approval!

Paul

On Dec 10, 2005, at 9:47 AM, Tarik Bilgin wrote:

> Paul Samarin wrote:
>
>> Good Morning!
>>
>> I was recommended to this list by an acquaintance from another list.
>>
>> My TiBook's lid, which holds the monitor, has cracked at the bottom, 
>> left corner.  My Apple Care expired 5 days ago.  I'm hoping the local 
>> Apple Store will grant me some discretionary relief today.  The 
>> computer and monitor still work flawlessly; only the case is broken.
>>
>> Any words of wisdom will be very much appreciated.
>>
> One thing you need to be aware is Apple are very careful about which 
> parts they cover under warranty and which part they don't. At the time 
> I had my Ti 400, the plastic "frame" sandwiched between the Titanium 
> parts was not covered, for example. So this is the first thing you 
> should check. Was your Applecare a 1 year? if so you could always call 
> up, and extend to the three year, and then get the lid looked it (if 
> it is indeed covered).
>
> If not, your best bet would be some local technicians who specialise 
> in Apple products. The  Apple store  is probably a good starting 
> point.
>
> --
> Tarik