[X Newbies] Mail Attachment Issue

[cricket]

If someone could send me the raw source of a message they've sent to an 
AOL user that didn't work, I can look into it. We haven't seen any 
issues in our testing with AOL, though.

To get the raw source of a message, select the message in your Sent 
mailbox, then choose Show->Raw Source from the View menu. The full text 
content would be needed to figure it out.

Also, if you can find out what version and platform (Mac, Windows, etc) 
the recipient is using that can't view the attachment, that will help, 
too.

It's possible it's one of their new anti-spam settings that is causing 
the problem.

- cricket

On Wednesday, July 9, 2003, at 7:46 AM, Steven Rogers wrote:

> On Wednesday, July 9, 2003, at 09:09 AM, David Boag wrote:
>
>> Sure.
>>
>> Most of the recipients I'm referring to cannot open the attachments, 
>> even if it's just a jpeg or pdf. Same thing with Word files. This is 
>> particularly true with AOL recipients.
>
> Yeah - I'm seeing that right now with a friend who's on a Mac (OS 9, I 
> think) using AOL - the mail reader doesn't understand mime encoding. I 
> don't know if its the multipart mime that throws it - just one 
> attached photo, and it doesn't work.


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