On Monday, September 22, 2003, at 01:44 PM, Stuart Joshua Holt wrote: > Now I have a SurfBoard SB 2100. It's got to be at least 3-4 years old. > I > have had a few connectivity problems. Do you think it's time for me to > ask Comcast to replace/update the cable modem now? I lease it via my > monthly cable billing statement. The problems I have had, have always proven to be something on their end or that only they could control. For a while I was getting weird errors and no satisfaction. Then, when my cable wires were cut at the street the first time, I had them out here. When the technician came to see what was wrong, he also checked out my cellar and saw that it was not the most best install and once he fixed the wires down there, all my Emailer false errors went away! So in a way, the cutting of the wires was fortuitous for me, because those errors were a long time sore spot with me and Comcast -- with Comcast always blaming me and my 'unsupported' email client, which of course was ridiculous. It worked perfectly immediately after he fixed the 'mickey mouse' install that I'd been using for years. (his words) So have them check that out first. The last time my cable was cut, the came here with a new modem under his arm..and I said, nope, not the modem, go see your wires at the street. Sure enough I was cut once again. So the Mac, the modem, and the Email client have never been at fault. You could inquire about your 2100 being able to handle the upgrade. I think they now just take the address of the modem and not the computers like before, and that makes it easier to run computers off a hub.