[X-Newbies] Help please!

[Carole Wessel]

Good, I am glad it worked.  Sometimes, I get so anxious if I have computer problem, I can't think anymore. 
I am in Paris.

Best,
Carole

On Feb 9, 2011, at 11:52 AM, Keith Mills wrote:

> Bonjour Carole
> 
> Thank you so much. Such a simple solution, but I didn't have a clue. What would I do without x-newbies? I am actually replying from the machine in question!
> 
> Where are you in France?
> 
> Keith
> 
> 
> On Feb 9, 2011, at 11:45 AM, Carole Wessel wrote:
> 
>> Hi Keith, 
>> 
>> I am not sure if I can help, did you just try to "hard shut down"?  I am not sure how to describe it, just hold on the button until it shuts down ?
>> 
>> Are you in France ?  So am I maybe we could talk over the phone .
>> Carole
>> 
>> 
>> On Feb 9, 2011, at 11:25 AM, Keith Mills wrote:
>> 
>>> Me again!
>>> 
>>> (Using a torch!) I can just see the message: "The application System Preferences cancelled log out.
>>>                                                              To try again quit System Preferences and choose log out
>>>                                                              from the Apple menu."
>>> 
>>> But I cannot! (I can't see the arrow even).
>>> 
>>> Behind this message, I can just see the document that didn't close.
>>> 
>>> Thank you.
>>> 
>>> Keith Mills
>>> 
>>> 
>>>> Hello everybody. This is your perennial Newbie in a panic!
>>>> 
>>>> I have a Macbook 13" OS 10.6.6
>>>> 
>>>> Last night I tried to shut down as usual, but it seems that there was a document open and the screen behaved strangely. I thought no more about it until this morning when I tried to switch on. Nothing.
>>>> 
>>>> Looking closely, I can see that the document (very, very faint) is still there. I wondered whether the battery was down because it had been on all night. But now it seems to be fully charged. I can just see the screen instructions. I have tried Shut Down, Restart, Force Quit etc. Nothing works.
>>>> 
>>>> I can hardly see the screen it is so faint. Has anyone any suggestions please?
>>>> I am lost without it it for my work. I am writing this on my old iMac which cannot open many of the documents I need to use.
>>>> 
>>>> Many thanks in advance,
>>>> 
>>>> Keith Mills
>>> 
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