<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; "><DIV><BLOCKQUOTE type="cite"> <P style="margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px Geneva; min-height: 19.0px"><BR></P> <P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Geneva" size="4" style="font: 14.0px Geneva">Tell her to get to get a new ISP.</FONT></P></BLOCKQUOTE><DIV><BR class="khtml-block-placeholder"></DIV>She probably will have to do this if we can't figure out what the problem is. I use the same ISP (Cox Cable) and have had no problems. Service, when requested, has been ok for me. Evidently she ran across a less than helpful technician.<BR><BLOCKQUOTE type="cite"> <P style="margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px Geneva; min-height: 19.0px"><BR></P> <P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Geneva" size="4" style="font: 14.0px Geneva">Seriously.</FONT></P> <P style="margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px Geneva; min-height: 19.0px"><BR></P> <P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Geneva" size="4" style="font: 14.0px Geneva">If these people expect to take her money for services which they have no</FONT></P> <P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Geneva" size="4" style="font: 14.0px Geneva">intention of providing, [expletive deleted by poster] them!</FONT></P> <P style="margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px Geneva; min-height: 19.0px"><BR></P> <P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Geneva" size="4" style="font: 14.0px Geneva">Other than that, we don't have anything to go on. This is a question which</FONT></P> <P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Geneva" size="4" style="font: 14.0px Geneva">cannot be answered without a good deal more technical detail.</FONT></P> </BLOCKQUOTE><DIV><BR class="khtml-block-placeholder"></DIV>I really can't give any more detail other than that she can't receive email. Will contact the local Mac Users Group and see if I can get some help.</DIV><DIV>Appreciate your comments.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Tom Garrou<BR><BR></DIV><DIV><BR class="khtml-block-placeholder"></DIV><BR></BODY></HTML>