<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; "><DIV><BLOCKQUOTE type="cite"></BLOCKQUOTE>William, thanks for your response.</DIV><DIV><BR class="khtml-block-placeholder"><BLOCKQUOTE type="cite"><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Geneva" size="4" style="font: 14.0px Geneva">What message does this person receive when Mail fails?</FONT></P></BLOCKQUOTE>None. I was able to send mail to myself using her Mac. She cannot receive emails.</DIV><DIV><BR><BLOCKQUOTE type="cite"> <P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Geneva" size="4" style="font: 14.0px Geneva">Has she tried retrieving her email via her ISP's webmail interface? <SPAN class="Apple-converted-space"> </SPAN></FONT></P></BLOCKQUOTE>No but I will give this a shot.</DIV><DIV><BR><BLOCKQUOTE type="cite"> <P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Geneva" size="4" style="font: 14.0px Geneva">(Once in a very long while an email will seem to get 'stuck' after <SPAN class="Apple-converted-space"> </SPAN></FONT></P> <P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Geneva" size="4" style="font: 14.0px Geneva">which every subsequent message remains on the server, inaccessible to <SPAN class="Apple-converted-space"> </SPAN></FONT></P> <P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Geneva" size="4" style="font: 14.0px Geneva">any email application)</FONT></P></BLOCKQUOTE><BR><BLOCKQUOTE type="cite"> <P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Geneva" size="4" style="font: 14.0px Geneva">Has she got her email account redirecting things to somewhere else? <SPAN class="Apple-converted-space"> </SPAN></FONT></P></BLOCKQUOTE>No. She just suddently was unable to receive any mail. As far as I know, no changes were made.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Tom Garrou</DIV><BR></BODY></HTML>