My thanks to those who helped me with my question about a keyboard shortcut for zipping files. New request for help I am running Mail 3.6 on a 17" G4 powerPc Mac. I JUST upgraded from 10.4.11 to 10.5.8. I am also running ClickToFlash 1.5.5 (to control when flash loads on Safari) and Safari Cookies 1.4.1 for Safari. All software is up to date. My emails from companies like iFixit and many others now are placeholders with "?" marks in them where my guess is image files should be. This was NOT happening when I was on 10.4.11 In mail preferences, I do have selected "Display remote images in HTML messages" and my messages do appear to be rich text. If Ido not check this box, the message is displayed with blue bar with a button asking me if I want to load images. if I do click on that bottom, still there are no images. I am also using Cocktail 4.6.2 to manage logs and weekly delete nearly all caches. I also made sure that I am not viewing messages in plain text and i also allow messages to display attachments. (These are options in cocktail.) I will admit that I did copy over from 10.4.11 the "com.apple.mail.plist" as I did NOT want to go thru setting up all my email accounts from scratch! (For the record, I installed 10.5 after backup up my data to an external drive and then wiping my internal drive and then doing a clean "virgin" install. I then used the combo upgrade to get me to 10.5.8. I also have the latest java upgrades installed, and I have repaired permissions and used disk warrior to make sure everything is OK. ) I just cannot think of what to do next so any suggestions are welcomed. Thanks in advance Lee