[X4U] iTunes problem

Paul Moortgat paul.moortgat at pandora.be
Wed Oct 19 14:36:44 PDT 2011

I got this answer from Apple:
Thanks again for contacting iTunes Store Customer Support. My name is Vincent and I can see that you've provided screenshots of the error that you're receiving.

Just a heads up, please note that your request for assistance has reached iTunes Store Customer Support, which answers nontechnical questions exclusively about billing, customer accounts, downloading purchases, and iTunes Store content.

With this in mind, I recommend that you contact our AppleCare technical support team. A technical Advisor will be able to tell you about Apple's complimentary and fee-based support options as well as assist you in determining what option might be most helpful in this case. You can call them at this number: Flemish: (32) 070 700 772

Another option is to post your questions and read answers provided by other iTunes users, you can participate in iTunes discussions at our Apple Support Communities forums:


I looks that I'm on my own, or pay for something they did.

Paul Moortgat

On 19 Oct 2011, at 03:23, Nick Scalise wrote:

> It's a cert on their server, nothing you can do.
> On Oct 17, 2011, at 7:35 PM, Paul Moortgat wrote:
>> I don't have any problem except that message that appears.
>> Can I change that certificate myself, or do I need Apple to do it for me?
>> Paul Moortgat
>> On 18 Oct 2011, at 02:11, Nick Scalise wrote:
>>> On Oct 17, 2011, at 6:56 PM, Paul Moortgat wrote:
>>>> I get this "iTunes can’t verify the identity of the server “p19-buy.itunes.apple.com" message when I open iTunes.
>>>> I contacted Apple but didn't get a reply.  Does someone knows what this is?
>>> I'm guessing that an SSL certificate has expired. Probably will get fixed shortly.
>>> Is it interfering with the playing of music or the purchase of items?
> --
> Nick Scalise
> nscalise at gmail.com
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