<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">OK - I did the "restore" using the backup file I made the day before the new iPad arrived, and <b><i>presto</i></b>, all my data files came back. I'll manually add files and apps I had installed since then, but otherwise all OK.<div><br></div><div>Thank you very much!</div><div><br></div><div>Ken</div><div><br></div><div><br><div><div>On Aug 5, 2012, at 3:44 PM, Jim Warthman wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div>Hi Ken,<br>It seems to me the issue is that, in order to get all your data, you MUST restore from the backup! Doing a sync, as you've discovered, will not solve your problem.<br><br>My suggestion is for you to do a factory reset on your iPad 2 and try the restore again. It would be most helpful if you can call AppleCare while you do this, so they can step you through the process.<br><br>I believe you can still recover your data.<br><br>Enjoy!<br><br>Jim<br><br><br></div></blockquote></div><br></div></body></html>