On Monday, April 14, 2003, at 09:09 PM, PaulKurtz III wrote: > I'm normally very easy going, but I REALLY don't like it when > manufacturers > blame ME for their glitches. Trouble shooting is mostly following a series of steps that have been found to isolate problems and lead to positive results. There is nothing personal involved even though one woman really got angry when trouble shooting a printing problem over the phone I asked her to check to see if the printer was plugged in and then the check the connections for a tight fit. Ram chips become defective and bad ones are sold. Bad rams, failing clock batteries cause problems. --- jackrodgers at earthlink.net http://www.jackrodgers.com