I had the same problem. I didn't know whether to blame Apple or my local computer store which I took it to. On 7/14/04 2:11 PM, "Christoph Pistor" <cpistor at frys.com> wrote: > . After > dropping it off at the Apple store for repair I received it back today, > working, but top and bottom case totally scratched up. I know for sure that > I treated my i-book well and did not scratch up the case. Ron