[iBook] <OT> CompUSA

[Robert Newman]

Samantha Cornell wrote:

> This is an interesting point.  Our CompUSA is set up the same way.   
> As a result, I had hoped that the Apple portion would be fairly  
> autonomous from the reminder of the store.  However, this was not the  
> case.
>
> In fact, the Apple guy that was there was particularly offensive, and  
> essentially told us that we had made his morning very difficult by  
> coming back to get our copy of Tiger, when Panther should work just  
> fine for what we needed. I was shocked, because this happened at the  
> same time that we were buying our second iBook (after spending the  
> night pondering whether we should purchase a second iBook or a Mini).
>
> So, there we are, dropping another $1000, and he's complaining that  
> we are asking for the OS that they told us would be in the box in the  
> first place.  Plus, why on earth is Apple hyping Tiger (okay, the  
> obvious marketing reasons) if Panther should be just as good for us?
>
> Of course, he was the same guy that couldn't figure out why we had a  
> problem with a dead spot on the trackpad. Never-mind that we had just  
> bought a brand new computer...it felt like he thought we were silly  
> for expecting it to be 'perfect' right out of the box. To tell the  
> truth, we seriously considered just dealing with it...we were so  
> opposed to dealing with CompUSA again, but...it was a real pain to  
> deal with a poorly functioning trackpad.
>
> On a side note, it took them 3 tries to find a replacement that was  
> packaged with a copy of Tiger...and they thought we were wrong when  
> we told them that the first one was missing it.
>
> Maybe we just got stuck with a lousy Apple guy, but I will be  
> thrilled when the Apple Store opens here later this year, and even  
> more thrilled when Apple wakes up and drops their agreement with  
> CompUSA. I can't imagine that this is the kind of customer relations  
> that Apple intended to provide.
>
> On May 23, 2005, at 11:17 PM, Gary wrote:
>
>>
>> On May 23, 2005, at 9:52 PM, Joel Esler wrote:
>>
>>
>>> I have experianced total incompetance from CompUSA  (I know more than
>>> the employees.... but I'm supposed to!!)
>>>
>>> But in our CompUSA in Augusta, Georgia, we have an Apple guy that
>>> works @ the store.  He's employeed by Apple, has no affiliation with
>>> CompUSA.. Basically just has an Apple store in the CompUSA.  So it's
>>> kinda nice.
>>>
>>
>>     That is also the case at the CompUSA near Cool Springs Mall  
>> south of Nashville. There is a separate Apple section and a  
>> designated Apple specialist.
>>
>> Gary
>> _______________________________________________
>> iBook mailing list
>> iBook at listserver.themacintoshguy.com
>> http://listserver.themacintoshguy.com/mailman/listinfo/ibook
>>
>> Listmom is trying to clean out his closets! Vintage Mac and random  
>> stuff:
>>         http://search.ebay.com/_W0QQsassZmacguy1984
>>
>
> _______________________________________________
> iBook mailing list
> iBook at listserver.themacintoshguy.com
> http://listserver.themacintoshguy.com/mailman/listinfo/ibook
>
> Listmom is trying to clean out his closets! Vintage Mac and random stuff:
>         http://search.ebay.com/_W0QQsassZmacguy1984

Hear, Hear!  Even with the cost of gasoline, I would rather drive the 
70+ miles to Austin, Texas than buy from CompUSA in San Antonio.

Robert