[CUBE] Powerlogix

[Gary Tuck]

I have had much the same experience although I keep hoping that Powerlogix
does what makes good business sense for their survival in this marketplace.
A bad reputation can kill a company mighty fast.  Owen at WayPoint, OTH, has
been extraordinarily helpful, prompt, courteous etc etc.





On 4/17/03 10:52 AM, "John Guy" <john.guy at btclick.com> wrote:

> After much ado over nothing I should be getting my card back from wave point
> (?) they are contracted to do the support/RMA and tech support for
> Powerlogix
> The guy they have hired has turned out to be a bit of a knight in shining
> armour (metaphorically of course), Jason.
> 
> After nearly three weeks with Bill (Roberts' brother) at powerlogix "Tech
> support" NOTHING had happened I had left well over half a dozen mesgs for
> him to email/call me with some idea of what was wrong with the card or some
> idea of timescale as to when a new/fixed card would be shipped.
> NOTHING
> 
> Absolutely nothing Nada zip zilch nil nowt bugger all!
> 
> By now I was getting a bit P***ed about having to chase him getting the
> brush off and generally no idea of what was going on.
> Eventually one of the other techs suggested that I speak to this new
> contracted company.
> 
> Hence Jason.
> 
> So far he has levelled with me, delivered on his promises and been above all
> else, HONEST about what is going on.
> 
> 
> If anyone has any questions about there cards or issues call them direct.
> 
> John Guy
> 
> Too often we only hear the gripes and moans about what goes wrong and so
> little about goes right or to plan.
> Credit were credit is due
> 
> PS I have no affiliation to either company, nor any vested interest
> commercial or otherwise in them.
> 
> 
> 
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