[CUBE] Sonnet CPU upgrade vs Powerlogix Upgrade-Comparison

[John Guy]

On 22/4/03 11:39 pm, "Robert Jagitsch" <robertj at powerlogix.com> wrote:

>> 
>>>  I'll get an answer from Jason on this.
>>> 
>>>  Robert
>> 
>> I look forward to it, although if criticism is to be levelled anywhere, it
>> should be fairly.
>> 
>> Would you not agree?
>> 
> 
> John, we recently restructured the company in order to handle support
> issues better. We hired an outside firm called Waypoint to handle
> sales and support. I have emailed them directly, and the response is
> that your card will be coming from the production line this week.
> 
> Jason Wolf is the support contact, he can be reached at
> support at powerlogixstore.com.  Feel free to email John Highhouse
> <jfh at waypointonline.com> as well, he is the one that gave me the
> information about your card. You might want to confirm that he has
> your name, just to make sure.
> 
> Thanks,
> Robert
I know Jason is handling this as he is THE ONLY person/representative that
has responded from Powerlogix, to any of my phone calls or e-mails.

Your intervention comes after seven weeks of being stonewalled by
Bill at powerlogix.com.

I am more than familiar with waypoint, see the pasted comments below:-

-----Original Message-----
From: John Guy [mailto:john.guy at btclick.com]
Sent: Thursday, April 17, 2003 11:53 AM
To: Cube List
Subject: Powerlogix

After much ado over nothing I should be getting my card back from waypoint
(?) they are contracted to do the support/RMA and tech support for
Powerlogix
The guy they have hired has turned out to be a bit of a knight in shining
armour (metaphorically of course), Jason.

After nearly three weeks with Bill (Roberts' brother) at powerlogix "Tech
support" NOTHING had happened I had left well over half a dozen mesgs for
him to email/call me with some idea of what was wrong with the card or some
idea of timescale as to when a new/fixed card would be shipped.
NOTHING

Absolutely nothing Nada zip zilch nil nowt bugger all!

By now I was getting a bit P***ed about having to chase him getting the
brush off and generally no idea of what was going on.
Eventually one of the other techs suggested that I speak to this new
contracted company.

Hence Jason.

So far he has levelled with me, delivered on his promises and been above all
else, HONEST about what is going on.


If anyone has any questions about there cards or issues call them direct.

John Guy

Too often we only hear the gripes and moans about what goes wrong and so
little about goes right or to plan.
Credit were credit is due

PS I have no affiliation to either company, nor any vested interest
commercial or otherwise in them.

[end]

That said I am still waited for clarification.
You have not told me anything I do not already know.
Looking forward to an update shortly.

Regards

John Guy

Regards