[CUBE] small dog now OT

[Richard Clark]

Not Really Convinced it's Apple i think it might be ITALY anything here 
that has something to do with customer service sucks. But then again i 
did send two letters to Apple America and never got a reply......... In 
Italy they just don't give a damn when i was last in Miami i bought a 
microtech mmc card reader usb and when i installed osx it didn't work 
anymore i sent it to microtech and they upgraded it with the new model 
for free. Just an example of good service even though the reader was 
not bought to be compatible with OSX. I have many examples but Apple is 
not one of them.....
On Monday, Feb 3, 2003, at 23:20 Europe/Rome, Laurie A Duncan wrote:

> On 2/3/03 5:06 PM, mawgadog at tin.it typeth:
>
>> Ok i see that you want the whole story Laurie so i'll give it to you 
>> :)
>> i bought the ipod for almost a grand and the damn scroll wheel was
>> defective it would spin even if breathed on here in Italy isn't like
>> America if you buy something you need to keep it the store won't take
>> it back or trade it for another one if it's defective you need to send
>> it in for warranty even if you bought it 5 mins before anyway this was
>> defective so it was really not usable.
>
> Actually, it's the same policy in the US for Apple products, with rare
> exceptions being resellers who are willing to lose money on those
> transactions, because Apple does not (usually) take them back so they 
> have
> to be refurbished and resold at a loss.
>
> Sorry you are having so many troubles with Apple overseas. I have no 
> direct
> experience with Apple service outside the US, since I work for a US 
> service
> center. If I had any pull, I'd help you out :)
>
>
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