> She has the original Install CD, but when she boots from that, she > cannot mount the Hard Drive, and so cannot perform the OS re-install. > > Any ideas? Sometimes Norton Disk doctor can find and mount a wayward > HD. I'm going to try that tomorrow. > > But what else? Any and all suggestions welcome. TIA. I had a stubborn HD like that once. It wouldn't mount, and sometimes Norton was able to mount it, but not to fix it. What did the trick for me was DiskWarrior. It fixed it completely - you might give it a try.