Nicolas, Inconceivable! At the very least you should get all your money back, a replacement radeon, a replacement 500MHz and an apology suitable for framing. (and perhaps an "I survived a PL SNAFU" t-shirt) The inability to make a customer whole, the inability to man up and do the right thing is a real problem for PL and to do it before customer good will is lost. To me it doesn't make any sense to push customers with support problems to the breaking point and then try to salvage (or not in some cases) the situation. I hope things improve for you, it doesn't sound like your ordeal is quite over yet. Jeff On Friday, May 30, 2003, at 06:43 AM, Nicolas wrote: > <amazing sequence of events deleted for brevity>