[CUBE] 1gig G3 in Cube?

Nicolas ndk at nbnet.nb.ca
Fri May 30 15:56:31 PDT 2003


John Guy wrote:

> Nicholas
> 
> I am having the same problems myself.
> 
> I can't find issue with any of your comments, only empathy.
> 
> John Guy

Thanks John Guy. I am happy that there is forum to share our experiences 
with various companies. From the abysmal PL to the excellent Sonnet.

Nicolas


>>Jeff, thanks for the reply.
>>IMHO, they can hire all the PR firms they want. After what they put me
>>through, I'd *NEVER* deal with them again, I don't care what amazing
>>products thay have in the pipeline. What I paid for I didn't get, a dual
>>800 G4 and all we're getting is "developement is under way and we'll
>>have it shipping in 4-6 weeks". Sad part is, many on this list and other
>>Cube forums actually believe this horsehockey and eat up everything
>>Robert feeds them. They will _never_ produce a dualie for the Cube, I'm
>>sure of it. They're just so full of it, it wreaks all the way to Canada.
>>My Cube was gone for 4 months. They plunked a 450 MHz processor in it to
>>send it back. They also sent it with a 16 MB ATI card and I had bought a
>>Radeon which had fried during the upgrade.
>>They could have had the decency to install a faster processor and if
>>they had any heart at all, they would have offered a processor for free
>>or at least with a hefty discount for all my trouble. I mentionned this
>>to Robert and was refused. They could have also sent me a video card a
>>heck of a lot faster than what they did (Robert sent me one recently,
>>after 7 (!) months of  my originally purchasing the upgrade). I sent
>>them a list of vendors and they never moved a finger. "You'll be _soon_
>>getting a video card, equivalent or faster than the Radeon". God they
>>are so full of it.
>>To add insult to injury, they lied to me (intentionally or
>>unintentionally) by telling me that the clear case of my Cube broke
>>during transport. They had me scrambling to try to find another one and
>>when they returned it to me, my Cube had the same case that it did when
>>I sent it in (I know, I had carved my initials on the bottom of the
>>case). This was a great distraction strategy from their part, they were
>>probably buying for time.
>>I have had to threaten them with legal action *every* step of the way in
>>order to get what was destroyed during the upgrade. Plus, I have had to
>>put up with Robert's snide remarks and sarcasm which was apparent
>>through his emails.
>>In conclusion, a word to the wise: Buyer BEWARE.
>>As for Waypoint, I dealt with John Highhouse, a wonderful fellow, that
>>managed to get me a rebate from OWC. But Owen was a tremendous pain in
>>the rear. I would recommend Waypoint but don't deal with Owen.
>>So in order to tally up my losses during this fiasco:
>>
>>1. Computer gone for 4 months.
>>2. Duty on the dual 800 for which I'll probably never be refunded  (200 US).
>>3. Interest I paid on my credit card without having the product in hand
>>(20 US in the course of the 4 months).
>>4. Got a computer back with an inferior Video card and processor.
>>5. Aggravation for having to beg for what was mine.
>>6. Dealing with the arrogance of Robert J.
>>7. My Cube was hastily put together with many screws missing inside.
>>
>>What they should have done to keep me happy:
>>
>>Sent me a tower temporarily, because they were aware that the Cube was
>>my main computer at home. When they did send me back my Cube, they
>>should have offered me a discount or even offer an upgrade for free. I
>>mean, common, how many people had their Cubes fried? 5? 10? This would
>>have saved them a lot of bad PR and would have prevented me and others
>>from being bitter and posting to appropriate boards. Not lie to their
>>customers, like they did with me about the broken clear case in order to
>>buy time.
>>When they did finally send me back my Cube, they should have put in a
>>faster CPU than the OEM 500 MHz. Instead, I got a slower one. They
>>should have sent me a faster video card, equivalent to my Radeon a long
>>time ago instead of making me beg and threaten them before they actually
>>got off their laurels and did something about it.
>>In conclusion, a dual CPU for the Cube will never materialize. It's
>>vaporware, no matter what Robert says. Powerlogix is rotten to the core
>>and hiring the best PR companies will not change this fact. They lie,
>>cheat and don't give a damn about their customers. They're simply in it
>>for the money.
> 
> 
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