John Guy wrote: > Nicholas > > I am having the same problems myself. > > I can't find issue with any of your comments, only empathy. > > John Guy Thanks John Guy. I am happy that there is forum to share our experiences with various companies. From the abysmal PL to the excellent Sonnet. Nicolas >>Jeff, thanks for the reply. >>IMHO, they can hire all the PR firms they want. After what they put me >>through, I'd *NEVER* deal with them again, I don't care what amazing >>products thay have in the pipeline. What I paid for I didn't get, a dual >>800 G4 and all we're getting is "developement is under way and we'll >>have it shipping in 4-6 weeks". Sad part is, many on this list and other >>Cube forums actually believe this horsehockey and eat up everything >>Robert feeds them. They will _never_ produce a dualie for the Cube, I'm >>sure of it. They're just so full of it, it wreaks all the way to Canada. >>My Cube was gone for 4 months. They plunked a 450 MHz processor in it to >>send it back. They also sent it with a 16 MB ATI card and I had bought a >>Radeon which had fried during the upgrade. >>They could have had the decency to install a faster processor and if >>they had any heart at all, they would have offered a processor for free >>or at least with a hefty discount for all my trouble. I mentionned this >>to Robert and was refused. They could have also sent me a video card a >>heck of a lot faster than what they did (Robert sent me one recently, >>after 7 (!) months of my originally purchasing the upgrade). I sent >>them a list of vendors and they never moved a finger. "You'll be _soon_ >>getting a video card, equivalent or faster than the Radeon". God they >>are so full of it. >>To add insult to injury, they lied to me (intentionally or >>unintentionally) by telling me that the clear case of my Cube broke >>during transport. They had me scrambling to try to find another one and >>when they returned it to me, my Cube had the same case that it did when >>I sent it in (I know, I had carved my initials on the bottom of the >>case). This was a great distraction strategy from their part, they were >>probably buying for time. >>I have had to threaten them with legal action *every* step of the way in >>order to get what was destroyed during the upgrade. Plus, I have had to >>put up with Robert's snide remarks and sarcasm which was apparent >>through his emails. >>In conclusion, a word to the wise: Buyer BEWARE. >>As for Waypoint, I dealt with John Highhouse, a wonderful fellow, that >>managed to get me a rebate from OWC. But Owen was a tremendous pain in >>the rear. I would recommend Waypoint but don't deal with Owen. >>So in order to tally up my losses during this fiasco: >> >>1. Computer gone for 4 months. >>2. Duty on the dual 800 for which I'll probably never be refunded (200 US). >>3. Interest I paid on my credit card without having the product in hand >>(20 US in the course of the 4 months). >>4. Got a computer back with an inferior Video card and processor. >>5. Aggravation for having to beg for what was mine. >>6. Dealing with the arrogance of Robert J. >>7. My Cube was hastily put together with many screws missing inside. >> >>What they should have done to keep me happy: >> >>Sent me a tower temporarily, because they were aware that the Cube was >>my main computer at home. When they did send me back my Cube, they >>should have offered me a discount or even offer an upgrade for free. I >>mean, common, how many people had their Cubes fried? 5? 10? This would >>have saved them a lot of bad PR and would have prevented me and others >>from being bitter and posting to appropriate boards. Not lie to their >>customers, like they did with me about the broken clear case in order to >>buy time. >>When they did finally send me back my Cube, they should have put in a >>faster CPU than the OEM 500 MHz. Instead, I got a slower one. They >>should have sent me a faster video card, equivalent to my Radeon a long >>time ago instead of making me beg and threaten them before they actually >>got off their laurels and did something about it. >>In conclusion, a dual CPU for the Cube will never materialize. It's >>vaporware, no matter what Robert says. Powerlogix is rotten to the core >>and hiring the best PR companies will not change this fact. They lie, >>cheat and don't give a damn about their customers. They're simply in it >>for the money. > > > > ---------- > Check out the Cube email list FAQ > http://www.themacintoshguy.com/lists/Cube.html > > To unsubscribe, E-mail to: <Cube-off at lists.themacintoshguy.com> > To switch to the DIGEST mode, E-mail to <Cube-digest at lists.themacintoshguy.com> > Need help from a real person? Try. <Cube-request at lists.themacintoshguy.com> > > ---------- > $14.99 Unlimited Nationwide Mac Dialup and Mac Web Hosting from your Mac ISP > Serious Mac Internet Solutions From NineWire! http://macinternetaccess.com > > T3Hub | 3 Port USB Hub weighs less than an ounce! > Dr. Bott| <http://www.drbott.com/prod/T3Hub.html> > > Cyberian | Support this list when you buy at Outpost.com! > Outpost | http://www.themacintoshguy.com/outpost.shtml > > ADC Extension | Extend the built in cable of your flat panel by 10 ft. > Dr. Bott | <http://www.drbott.com/prod/ADCExtension.html> >