Abigail, Create another user, try opening Help app for a start... check what happens. I bet it will run smooth and you'll be able to read about reseting the PRAM this time ;) Wish u luck, LM >>> abimygatt at yahoo.com - 2004/06/03 17:05 PM >>> Thank you again, Luis. I'll try creating another user. As for the help application, they all 'unexpectedly quit' so I'll do any research via the web, slow that it is...