I've had only good luck with Sonnet support. They even replaced under warranty one G3 card that I had zapped by not fully seating it in the slot of my Daystar. Never noticed anyone treating me like an idiot either. As a side note I'm the technical director at two small medical software companys. As the TD I'm also the "tech of last resort" so I do my own share of phone support. It's hard to not get burned out and jaded by the constant stream of negativity of working a busy support desk. And 97% of all problems are user error, but you need to learn how to get the fix done without letting the user know they are an idiot. ID10T errors as we say on the desk, you know. James -- www.blackcube.org - The Texas State Home for Wayward and Orphaned Computers www.blackcube.org/personal/index.html - Personal web page