> > Apple even has a tech support document or two for just for such a question: > > <http://docs.info.apple.com/article.html?artnum=107393> No wonder I had problems. I did not follow the rules. Do not do a restart with the shift key down. The rules from the above Apple document say: 1. Be sure the computer is shut down. 2. Press the power button. 3. Immediately after you hear the startup tone, press and hold the Shift key. Note: The Shift key should be held as soon as possible after the startup tone but not before. 4. Release the Shift key when you see the gray Apple and progress indicator (looks like a spinning gear). During the startup, you will see "Safe Boot" on the Mac OS X startup screen (Figure 1). To leave Safe Mode, restart the computer normally, without holding any keys during startup.