Jim, Agreed. It seems like you are being given the run around. This, i feel, is largely due to corporate america's love for the bottom line profit (though that is another debate all together) i dont know the answer to your specific question, but ill do some searching/asking. i feel that the mac community at large is much better "tech supporting" than any of the manufacturers i have every had the disappointment of dealing with. good luck on your quest with regards sandor On Mon, 29 Sep 2003, James Asherman wrote: > > On Monday, September 29, 2003, at 06:44 AM, sr ferenczy wrote: > > > okay, i see it. but maybe you missed the big disclaimer at the bottom > > of that whole 3rd party section- > > > > "NOTICE: All product information included in this guide is provided by > > the developer without any independent testing or verification by Apple > > Computer, Inc. Apple does not guarantee or warrant this information as > > accurate." > > > > > > ...i wouldnt think apple would be the one to support a 3rd party > > product, that is the job of the 3rd party. > > > > sandor > > > > I have to say that no I did not see the disclaimer. Also as far as the > operation of the unit itself I did indeed take advantage of OWC's tech > support which was quite nice, as long as you pay for the phone time. > The problem came up in reference to I don't remember what but as soon > as they asked my config they shut down on me. Not fair. > Also while we are on the subject I called for some Final Cut support > to ask some specific questions about new features in FCP 4.0.2 that may > or may not be documented. > I was informed that this tech support number listed in the FCP > paperwork would only tell me how to unninstall or reinstall. > Big help. Over two years I have paid $1700 directly to Apple for this > software. Somebody could tell me how to name my clips the way I want or > when to use the track pitch options. > Jim > > > ---------- > G4ist, a listserv for discussion of everything G4. > FAQ at <http://www.themacintoshguy.com/lists/G4.html>. > Send a message to <G4-DIGEST at themacintoshguy.com> to switch to the digest. > > XRouter | Share your DSL or cable modem between multiple computers! > Dr. Bott | Now $139.99 <http://www.drbott.com/prod/xrouter.html> > > Dr. Bott LLC 4-port USB Hub in translucent Graphite! > Dr. Bott LLC <http://www.drbott.com/prod/ghub.html> > > Small Dog Electronics http://www.smalldog.com | Canon Digital Cameras | > --Quicksilver & refurbished G4's arriving daily! | and Camcorders!! | > > MacResQ Specials: LaCie SCSI CDR From $99! PowerBook 3400/200 Only $879! > Norton AntiVirus 6 Only $19! We Stock PARTS! <http://www.macresq.com> > > OS X News, Dr.Mac, Forums, Tutorials, Tips, Hints, FAQ?s - http://www.osxfaq.com > >