>Silly question, but have you restarted? >On 21 Jun 2004, at 19:51, Dale Hoffman wrote: > Yes, restarted and shut down all together. Also repaired permissions. New: I've noticed some other changes since installing QT 6.5.1 (although I can't say that QT has anything to do with it). My modem is silent and iChat, Mail, and Address Book appeared as question marks in my Dock. I don't use these but it's curious that they would be affected along with my modem's voice. Also the Network System Preferences window shows blank for all tabbed panes. File sharing is inactive. I was thinking about upgrading to Panther soon and thought I would use this as an excuse but Bill's experience troubles me. I wonder if a clean install rather than an update would be safer, or if this is all just a fluke. I need to resolve the Disk Copy issue anyway and will probably wipe the drive and reinstall Jaguar or Panther from scratch. This is the first such "snag" I have experienced with OSX on half a dozen machines. While I was up on the Apple site I looked for but couldn't find a phone number for single incident paid support. What is that number? DaleH