[G4] Slightly off topic

[rich northouse]

I know this is a little off the norm for the list, but really quite 
interesting -- and probably true!
I can just feel the tension building as I read it. Having previously 
owned a computer store, I sure can identify with the helk desk!

rich

>> This guy should have been promoted, not fired.

>> This is a true story from the WordPerfect Help line which was 
>> transcribed
>> from a recording monitoring the customer care department.
>> Needless to say, the Help Desk employee was fired however, he is 
>> currently
>> suing the WordPerfect organization for "Termination without Cause." 
>> This is
>> the actual dialogue of a former WordPerfect Customer Support employee 
>> (now I
>> know why they record these conversations)
>>
>>
>>
>> "Rich Hall computer assistance; may I help you?"
>>
>> "Yes, well, I'm having trouble with WordPerfect."
>>
>> "What sort of trouble?"
>>
>> "Well, I was just typing along, and all of a sudden the words went 
>> away."
>>
>> "Went away?"
>>
>> "They disappeared."
>>
>> "Hmmm. So what does your screen look like now?"
>>
>> "Nothing."
>>
>> "Nothing?"
>>
>> "It's a blank; it won' t accept anything when I type."
>>
>> "Are you still in WordPerfect, or did you get out?"
>>
>> "How do I tell?"
>>
>> "Can you see the C: prompt on the screen?"
>>
>> "What's a sea-prompt?"
>>
>> "Never mind, can you move your cursor around the screen?"
>>
>> "There isn't any cursor: I told you, it won't accept anything I type."
>>
>> "Does your monitor have a power indicator?"
>>
>> "What's a monitor?"
>>
>> "It's the thing with the screen on it that looks like a TV. Does it 
>> have a
>>  little light that tells you when it's on?"
>>
>> "I don't know."
>>
>> "Well, then look on the back of the monitor and find where the power 
>> cord
>>  goes into it. Can you see that?"
>>
>> "Yes, I think so."
>>
>> "Great. Follow the cord to the plug, and tell me if it's plugged into 
>> the
>>  wall."
>>
>> "Yes, it is."
>>
>> "When you were behind the monitor, did you notice that there were two 
>> cables
>>
>>  plugged into the back of it, not just one?"
>>
>> "No."
>>
>> "Well, there are. I need you to look back there again and find the 
>> other
>>  cable."
>>
>> "Okay, here it is."
>>
>> "Follow it for me, and tell me if it's plugged securely into the back 
>> of
>>  your computer."
>>
>> "I can't reach."
>>
>> "Uh huh. Well, can you see if it is?"
>>
>> "No."
>>
>> "Even if you maybe put your knee on something and lean way over?"
>>
>> "Oh, it's not because I don't have the right angle - it's because 
>> it's dark.
>>
>>
>> "Dark?"
>>
>> "Yes - the office light is off, and the only light I have is coming 
>> in from
>>  the window."
>>
>> "Well, turn on the office light then."
>>
>> "I can't."
>>
>> "Why not?"
>>
>> "Because there's a power failure."
>>
>> "A power.......a power failure?.... Aha, Okay, we've got it licked 
>> now. Do
>>  you still have the boxes and manuals and packing stuff your computer 
>> came
>> in?"
>>
>> "Well, yes, I keep them in the closet."
>>
>> "Good. Go get them, and unplug your system and pack it up just like 
>> it was
>>  when you got it. Then take it back to the store you bought it from."
>>
>> "Really? Is it that bad?"
>>
>> "Yes, I'm afraid it is."
>>
>> "Well, all right then, I suppose. What do I tell them?"
>>
>> "Just tell them you're too stupid to own a computer."
>>
>>
>>
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