I know this is a little off the norm for the list, but really quite interesting -- and probably true! I can just feel the tension building as I read it. Having previously owned a computer store, I sure can identify with the helk desk! rich >> This guy should have been promoted, not fired. >> This is a true story from the WordPerfect Help line which was >> transcribed >> from a recording monitoring the customer care department. >> Needless to say, the Help Desk employee was fired however, he is >> currently >> suing the WordPerfect organization for "Termination without Cause." >> This is >> the actual dialogue of a former WordPerfect Customer Support employee >> (now I >> know why they record these conversations) >> >> >> >> "Rich Hall computer assistance; may I help you?" >> >> "Yes, well, I'm having trouble with WordPerfect." >> >> "What sort of trouble?" >> >> "Well, I was just typing along, and all of a sudden the words went >> away." >> >> "Went away?" >> >> "They disappeared." >> >> "Hmmm. So what does your screen look like now?" >> >> "Nothing." >> >> "Nothing?" >> >> "It's a blank; it won' t accept anything when I type." >> >> "Are you still in WordPerfect, or did you get out?" >> >> "How do I tell?" >> >> "Can you see the C: prompt on the screen?" >> >> "What's a sea-prompt?" >> >> "Never mind, can you move your cursor around the screen?" >> >> "There isn't any cursor: I told you, it won't accept anything I type." >> >> "Does your monitor have a power indicator?" >> >> "What's a monitor?" >> >> "It's the thing with the screen on it that looks like a TV. Does it >> have a >> little light that tells you when it's on?" >> >> "I don't know." >> >> "Well, then look on the back of the monitor and find where the power >> cord >> goes into it. Can you see that?" >> >> "Yes, I think so." >> >> "Great. Follow the cord to the plug, and tell me if it's plugged into >> the >> wall." >> >> "Yes, it is." >> >> "When you were behind the monitor, did you notice that there were two >> cables >> >> plugged into the back of it, not just one?" >> >> "No." >> >> "Well, there are. I need you to look back there again and find the >> other >> cable." >> >> "Okay, here it is." >> >> "Follow it for me, and tell me if it's plugged securely into the back >> of >> your computer." >> >> "I can't reach." >> >> "Uh huh. Well, can you see if it is?" >> >> "No." >> >> "Even if you maybe put your knee on something and lean way over?" >> >> "Oh, it's not because I don't have the right angle - it's because >> it's dark. >> >> >> "Dark?" >> >> "Yes - the office light is off, and the only light I have is coming >> in from >> the window." >> >> "Well, turn on the office light then." >> >> "I can't." >> >> "Why not?" >> >> "Because there's a power failure." >> >> "A power.......a power failure?.... Aha, Okay, we've got it licked >> now. Do >> you still have the boxes and manuals and packing stuff your computer >> came >> in?" >> >> "Well, yes, I keep them in the closet." >> >> "Good. Go get them, and unplug your system and pack it up just like >> it was >> when you got it. Then take it back to the store you bought it from." >> >> "Really? Is it that bad?" >> >> "Yes, I'm afraid it is." >> >> "Well, all right then, I suppose. What do I tell them?" >> >> "Just tell them you're too stupid to own a computer." >> >> >> > >