I, on the other hand, had a good experience when the ATA controller I bought was killed by the manufacturers firmware update. They took it back, no questions asked, and sent me a new one promptly after I returned the first one. "It's good sportsmanship to not pick up lost golf balls while they are still rolling." ~ Mark Twain On Mar 21, 2005, at 8:23 AM, Paul Cooper wrote: > perhaps, but a torturous return/exchange process. I had a defective > processor upgrade, supposedly warrantied for three years, that took > three months and an additional $40 to replace. They went to > extraordinary lengths to make the process difficult and to avoid their > obligations under the warranty. > > YMMV > > Paul > On Mar 21, 2005, at 9:02 AM, Richard M. Kriss wrote: > >> >> OWC has >> good products, prices and support. >> >> Dick