[G4] Urgent:Lisa hammond'G4 mail.repair escalation

[Jay Snoke]

Lisa-
This sounds like you sent it to the wrong place. Telling us you expect a
response from us within 12 hours isn't tactful with a listserver.  Using
CAPITAL LETTERS usually denotes YELLING!

Lastly, we don't have a log of every action that's ever been done to repair
your computer.
Sincerely-
The Listas


> From: <lbhammond at comcast.net>
> Reply-To: "A place to discuss Apple's G4 computers."
> <g4 at listserver.themacintoshguy.com>
> Date: Mon, 6 Mar 2006 04:40:48 -0500
> To: <universityvillage at apple.com>
> Cc: <g4 at listserver.themacintoshguy.com>, Nanette Lanz <nanette at lycos.com>
> Subject: [G4] Urgent:Lisa hammond'G4 mail.repair escalation
> 
> Hello.
> I would greatly appreciate an Urgent Escalation with regard to my
> on-going (since 10/05) problems.
>  I last spoke with  manager (Kevin Coomer) on Fri. am 03/03/06.; with
> assurance I would be responded to "soon".
> I am still waiting assistance, and when this message is received by the
> apple University village store, it will have been since Thu.3/02/06 that
> I have had a direct customer response, with assistance with the
> (machine).  If I had been given (as I requested) every customer report
> and or job synopsis' pertaining to Every time I had repair work done on
> my G4 iBooks since 10/05... there would be a clear repair path for the
> apple people to forward,  as well as a trail of info for me to take to
> an outside repair source, or customer care.
> Although I have requested this, I have not yet received a  log of all
> the work and repair work done to my computer since 10/05, when symptoms
> first surfaced.
> This is an obvious hindrance to the resolution of my computer issues.
> 
> I would appreciate a response to this email within 12 hrs of send date.
> PS- THE KEYBOARD SYMPTOMS HAVE MIGRATED TO THE TEXT FIELD OF IPHOTO
> SUB-APPLICATIONS.
> 
> 
> --
> Lisa b.Hammond
> Production Design & Styling
> 206.579.4550
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