[G4] Urgent:Lisa hammond'G4 mail.repair escalation

[lbhammond at comcast.net]

sorry.
the mail you received as a CC: was addressed to Universityvillage applestore, with whom I have been dealing since 10/22/05 w/regard to this issue. 
 
I CC: you listas as an after thought, with the intention of giving you more information.  My bad.  If I could yell, I would, but right now I am crying with frustration.  really.  I just got off the phone with the Manager there that has the strongest grasp on my file and I have another appt. with my Procare Guy to try doing a clean reinstal of the HD and creat , once again, a new user account for all applications.  this time not transfer ANY data files back except iphot library and then my software data (quicken and palm).  
This has been done @3 times since they replaced my old G4 and @5 times w/the old one.  Along with countless hours playing w/software and rebuilding preferences bla...

I guess you lista guys are not all in the same room reading the same emails, as I'd imagined, is this why I get multiple people responding?  And why I get reponses to seemingly other peoples's issues?
If I understood how you worked this, it would make me a better customer.
Thank you for your time,
Lisa

--
Lisa b.Hammond
Production Design & Styling
206.579.4550

 -------------- Original message ----------------------
From: Jay Snoke <snokejs at npt.nuwc.navy.mil>
> Lisa-
> This sounds like you sent it to the wrong place. Telling us you expect a
> response from us within 12 hours isn't tactful with a listserver.  Using
> CAPITAL LETTERS usually denotes YELLING!
> 
> Lastly, we don't have a log of every action that's ever been done to repair
> your computer.
> Sincerely-
> The Listas
> 
> 
> > From: <lbhammond at comcast.net>
> > Reply-To: "A place to discuss Apple's G4 computers."
> > <g4 at listserver.themacintoshguy.com>
> > Date: Mon, 6 Mar 2006 04:40:48 -0500
> > To: <universityvillage at apple.com>
> > Cc: <g4 at listserver.themacintoshguy.com>, Nanette Lanz <nanette at lycos.com>
> > Subject: [G4] Urgent:Lisa hammond'G4 mail.repair escalation
> > 
> > Hello.
> > I would greatly appreciate an Urgent Escalation with regard to my
> > on-going (since 10/05) problems.
> >  I last spoke with  manager (Kevin Coomer) on Fri. am 03/03/06.; with
> > assurance I would be responded to "soon".
> > I am still waiting assistance, and when this message is received by the
> > apple University village store, it will have been since Thu.3/02/06 that
> > I have had a direct customer response, with assistance with the
> > (machine).  If I had been given (as I requested) every customer report
> > and or job synopsis' pertaining to Every time I had repair work done on
> > my G4 iBooks since 10/05... there would be a clear repair path for the
> > apple people to forward,  as well as a trail of info for me to take to
> > an outside repair source, or customer care.
> > Although I have requested this, I have not yet received a  log of all
> > the work and repair work done to my computer since 10/05, when symptoms
> > first surfaced.
> > This is an obvious hindrance to the resolution of my computer issues.
> > 
> > I would appreciate a response to this email within 12 hrs of send date.
> > PS- THE KEYBOARD SYMPTOMS HAVE MIGRATED TO THE TEXT FIELD OF IPHOTO
> > SUB-APPLICATIONS.
> > 
> > 
> > --
> > Lisa b.Hammond
> > Production Design & Styling
> > 206.579.4550
> > _______________________________________________
> > G4 mailing list
> > G4 at listserver.themacintoshguy.com
> > http://listserver.themacintoshguy.com/mailman/listinfo/g4
> > 
> > Listmom is trying to clean out his closets! Vintage Mac and random
> > stuff:
> >          http://search.ebay.com/_W0QQsassZmacguy1984
> 
> 
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> 
> Listmom is trying to clean out his closets! Vintage Mac and random stuff:
>          http://search.ebay.com/_W0QQsassZmacguy1984