Russell- Yr problem sounded so strange.... ie I'd never heard of an ISP not offering eMail... I just HAD to investigate for myself. Perhaps I'm completely off base here.... Googling for Quest.com leads to a software company that does not offer ISP services. So that can't be you. No other Quest hits turned up any business that might offer ISP services. On the other hand, might it have been Qwest.com you have signed up with? If so then they do indeed offer email services, in fact up to 10 emails address per DSL account. Their mail server is located at Qwest.net. If you really want to pursue the 3rd party ISP's mail service it can be done. You have to make sure you have all the settings right in your mail account preferences. Especially looking at the "Outgoing mail server" address and the security settings associated with it Look under Mail>preferences > Accounts >Account information then the Outgoing Mail server (SMTP) and the server settings button. Your third party ISP should be able to help you with the proper settings. In fact you may have to visit this preference page should you need to set up a Qwest account! Good luck. You may contact me off list if you want some special help. John >