Gary, I wish I could help you more. However I would be stumped too, if you hadn't mentioned MSN Premium. I regularly work on PCs and MSN Premium is a terrible bit of software that causes all kinds of problems for PCs at least. In my opinion it is just as bad as any malware out there. I usually end up repairing the PCs by removing Premium completely and that is easier said and done. I wonder what others on this list have to say about it. Personally I didn't know that it could be installed on Macs. Bill Montreal