On 18 Jun, 2007, at 3:14 AM, keith_w wrote: > Writing clearly is not a simple task, sad to say... Alas, much of my writing experience has been at the direction and oversight of departmental heads. For that, I can write a dry, factual, and concise record of events within my sight and hearing. It is when I experience the writings of others who have not made basic definitions readily available to the reader that I sometimes have to interpret their statements with the knowledge of my experiences. Working for the State of California does not always give a person the proper tools to understand clearly terms that have not included their own individual explanation. Thus, when Apple makes a certain statement, I have to interpret it within my knowledge/experience database and try to research some of the terms by consulting with peers or advisors who are willing to share their knowledge. I do not always get pertinent and factual definitions from others and do depend on the added education provided by this bulletin board and others that I follow. When I am in the position of instructing a Macintosh novice, I always ask whether or not he/she has clearly understood the lesson and ask him/her to give me their own explanation of what has been learned so far. I found that this sort of dialogue helps them as much as me to be sure that they understand the procedures and mechanisms being taught. If all sounds good, then I proceed to the next phase of instruction. Courtesy costs nothing and reaps many benefits.