[HM] Re: error message for Outlook express

[Jane Sprando]

Guy and John, holding down the Option and key and doing the complex
rebuilding worked. But then, all of email was gone!

So I did what you suggested, Guy, and dragged the Old Mail stuff to the
desktop and opened Outlook again. I have most of the mail back, but some of
the messages are now empty.

John, when I try to Purge (under Edit menu) deleted messages, it is grayed
out and can't be selected. Do I need to do something before I can use the
Purge option?

Jane

> From: John McGibney <ensignjd at optonline.net>
> Reply-To: "Home Macintosh Users List"<HomeMac at lists.themacintoshguy.com>
> Date: Tue, 20 Apr 2004 05:07:18 -0400
> To: "Home Macintosh Users List" <HomeMac at lists.themacintoshguy.com>
> Subject: [HM] Re: error message for Outlook express
> 
>> 
>> From: janesprando at comcast.net
>> Subject: Re: error message for Outlook express
>> Date: Mon, 19 Apr 2004 05:31:39 +0000
>> Message-Id: 
>> 
<041920040531.21622.4083643B00026AE7000054762200750744FF909B919E8D8F8C9A919E
@>> c
>> omcast.net>
>> 
>> I was deleting some old messages in Outlook Express and kept getting a clock
>> that didn't go away. So I used command/option /escape to quit Outlook.
>> 
>> Now when iIopen the program the program, I get this message:
>> "An error occurred whil launching. The end of file was reached."
>> 
>> What does this mean? More importantly, how can i fix it so that i can get
>> Outloo back up and running again?
>> 
>> Jane
> 
> Launch OE while holding the Option key. Click yes to do a rebuild of the
> database. 
> 
> If that fails relaunch holding the Option key again. Click no on the first
> dialog box and yes on the second. This does a complex rebuild to try and
> restore as much info as it can from corrupted files.
> 
> If both fail you'll have to delete the user folder/files and start from
> scratch entering your mail account info again.
> 
> Depending on your email volume you should hold the option key down on launch
> to compact the database about one a month or so. Email messages are not
> deleted from the database until you compact the files. Delete the old files
> after compacting.
> 
> John