Thanks to all for the many tips. I booted from the original Jaguar CD, and found a pick for "restore password". All is well now. I had two sets of CDs to choose from. One was the "restore" CD set. The other set was Jaguar. I used the Jaguar CDs. I don't know if the restore password was on the "restore" CD set or not. Thank you all for the help. She has a working computer now. jack in Portland Oregon