Jane, Try downloading it from here: http://www.macromedia.com/shockwave/download/download.cgi? P1_Prod_Version=ShockwaveFlash Also, am I understanding correctly that you have more than one version of IE on your machine? Just for sanity's sake, I would delete the extra one if there is not some reason to keep it...of course back up all your bookmarks first! Good luck! Samantha