Outrageous. Did you call the Better Business Bureau and the Attorney General Department of Consumer Affairs yet? Did you tell them they can take their customer retention program and stuff it where the sun don't shine? Kunga On Wednesday, December 11, 2002, at 10:31 AM, Shane Walker wrote: > We've asked about an upgrade strategy...their glib answer, > "Take your DV-Bridge, toss in in the trash, buy the DV-Bridge+."