In these times, your best bet might be to contact your Attorney General because that office can file a dual complaint, one with the company and one with the legal authorities who have jurisdiction over that company. Normally, this would be a big "Ho, Hum" but most legal authorities have now developed a "get tough" policy regarding those companies who have even the appearance of impropriety (thanks to Enron and WorldCom et al) to make political points. So, it doesn't take much to get on Law Enforcement's radar, and once there, even the average Saint wouldn't be found without prosecutable taint. 'Nuf said. I sent no attachments with this message, and I hope this will permit us to prevail against the slings and arrows of outrageous Fortune. Stan Glass <mailto:stanlio at earthlink.net> On Thursday, December 12, 2002, at 02:40 PM, Thubten Kunga wrote: > Outrageous. Did you call the Better Business Bureau and the Attorney > General Department of Consumer Affairs yet? Did you tell them they can > take their customer retention program and stuff it where the sun don't > shine? > > Kunga > > On Wednesday, December 11, 2002, at 10:31 AM, Shane Walker wrote: > >> We've asked about an upgrade strategy...their glib answer, "Take your >> DV-Bridge, toss in in the trash, buy the DV-Bridge+."