[MacDV] Toast problem

[Thubten Kunga]

What you are looking for is a piece of sticky back paper with two bar 
codes with text beside them that says "This TSID number will be 
required when contacting technical support." and a TSID: number above 
the bar code. It's a loose piece of glossy paper backed stickers 3.25" 
by 4". Do you still have all your original packaging and contents? It 
could have become easily misplaced if you weren't careful to notice it.

Call the toll free support number and explain your situation. They 
should supply you with a 5 number. They can also patch you through to 
the tech support without making you pay for the call if you ask them 
to. Worst case is they won't and you'll have to live with 5.0.2. Glad 
it's still working.

k

On Wednesday, January 29, 2003, at 05:14  AM, Bobbo wrote:

> Following the advice of Kunga and others, I have updated my copy of 
> Toast
> 5.0.2 to the newer 5.2. However, at launch, it requests a serial 
> number. I
> originally purchased Toast 4 Deluxe, which came with an updater to 
> Toast 5
> Titanium right on the original disk. I didn't understand it, but since 
> I
> purchased 4 late in its shelf life, I figured it was a rare example of
> corporate generosity. It installed and ran without a hitch. But there 
> is no
> serial number in the package in the format of the request when trying 
> to
> boot 5.2, and Roxio's tech support doesn't recognize the required Tech
> Support ID. Has anyone else had this problem? I am still using 5.0.2 
> just
> fine.
>
> Thanks,
> B
>
> Artwork and Nature Photopaintings -- http://www.bobbogoldberg.com
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