[MV] MACSPEECH RELEASES ILISTEN 1.6.5

[Chuck Rogers]

Bill (and everyone else):

MacSpeech has always offered free tech support via email and through 
our support forum, where many users contribute their experiences and 
help others figure out their problems. Our tech support team usually 
responds within 24 hours, although there are times it takes longer - 
such as the past few days. Our tech support manager is at Closing The 
Gap (an assistive technologies conference) until tomorrow, so responses 
are delayed a bit.

It is true we do not offer free phone support. We did at one point, and 
found that 90% of the questions being asked are covered in our 
documentation or (in some cases) by our online tech notes. We are happy 
to answer these questions through email. For those who prefer phone 
support, we are happy to provide that as well, but we do charge for it.

Anyone who needs tech support for a MacSpeech product is invited to 
email <questions at macspeech.com>. Please be patient for a response until 
early next week so tech support has a chance to catch up.

Best Regards,

Chuck Rogers, Chief Evangelist
MacSpeech, Inc.

On Oct 23, 2004, at 9:25 AM, Bill Hayden wrote:

>
> On Saturday, October 23, 2004, at 06:34AM, Neil Kosh 
> <neilk9 at localnet.com> wrote:
>
>>> The only thing they were certain about is there would be no free
>>> TECH SUPPORT AT ALL. Read your PDA and you will find all the answers
>>> there.
>>
>> What's a PDA?
>>
>> Neil Kosh
>> _______________________________________________
>> MacVoice mailing list
>> MacVoice at listserver.themacintoshguy.com
>> http://listserver.themacintoshguy.com/mailman/listinfo/macvoice
>
> Neil:
>  Sorry.  I meant "PDF"--NOT PDA-Typographical error.  Another reason I 
> am anxious to get this program up and running.
> Bill
>>
> _______________________________________________
> MacVoice mailing list
> MacVoice at listserver.themacintoshguy.com
> http://listserver.themacintoshguy.com/mailman/listinfo/macvoice
>