[MV] Trying to buy MacSpeech Dictate but no seems to be at home??

[brianmarsh]

Dear Chuck,

Isn't is amazing what new "problems" you traded up to. I know Patrick  
Henebry told me to call back the week after MacWorld for free  
technical support but since I can't afford a dual-core Mac until this  
summer or next unless the New Mexico Division of Vocational  
Rehabilitation I''ll cool my jets for a while. All of us in the Mac  
Community are so happy for your success. I for one wish I was in from  
the beginning as a partner. Make certain to take extra care of those  
around you because quite frankly mainly letters (including this one)  
do not even need an acknowledgment. May God continue to bless your  
family and yourself during these stressful times.!

Sincerely,

Brian


On Feb 1, 2008, at 9:07 AM, Chuck Rogers wrote:

> Chris:
>
> Let me see if I can make this crystal clear for you and any other  
> Founder that is on this list:
>
> MacSpeech Dictate has not shipped yet. Founders ALWAYS get the very  
> best price on all major releases. No exceptions. That's what we  
> promised you, and that is what you will get. We will send a note  
> out to Founders before we ship to the public. Until we are sure  
> exactly when that will be, we are entirely focused on making the  
> first release as good as it can possibly be.
>
> To summarize, I can assure you with 100% confidence that Founders  
> will a). be informed before it ships and b). get a deal as good or  
> better than the Macworld deal.
>
> Please be patient. Everyone at MacSpeech is working on all  
> cylinders right now. All Founders will get a communication when we  
> have some details to share with you. Right now, we have no details.
>
>
>
> Best Regards,
>
> Chuck Rogers, Chief Evangelist
> MacSpeech, Inc.
>
>
>
>
> On Feb 1, 2008, at 9:23 AM, Christopher Gunty wrote:
>
>> Chuck,
>>
>> In light of your comments, I note that the Founders still have not  
>> received
>> the promised details about a special upgrade offer. I assume that  
>> is because
>> the demand for Dictate has outpaced the current staff resources.  
>> However, I
>> make two points:
>>
>> 1) A Founders' offer should have been ready to announce and roll  
>> out to
>> Founders before the launch, and simply hit "send" when the time  
>> was right.
>>
>> 2) if Founders don't have details on that soon, how do we know we  
>> are not
>> better off taking advantage of the cross-grade offer before it  
>> expires? [I
>> would HOPE the Founders will get at least as good, or better a  
>> deal than
>> cross-graders].
>>
>> Patiently,
>> Chris G
>>
>>
>> On 2/1/08 10:09 AM, "Chuck Rogers" <chuck.rogers at macspeech.com>  
>> wrote:
>>
>>> Mark (and everyone else):
>>>
>>> Please be patient. MacSpeech is a very small company and even though
>>> we anticipated great demand for MacSpeech Dictate, we could not have
>>> anticipated such a robust response to our announcement. It is taking
>>> several days - and in some cases weeks - to respond to some people.
>>>
>>> All requests, whether to support or sales, go into our support  
>>> system
>>> and generate a support ticket. Our support people prioritize tickets
>>> starting with those people who are having problems with iListen, as
>>> that is our current product. Questions about MacSpeech Dictate are
>>> handled in the order they are received after all iListen questions
>>> have been answered.
>>>
>>> Anyone who did not get the opportunity to take advantage of the  
>>> cross
>>> grade discount offer will be given the opportunity to do so.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> Chuck Rogers, Chief Evangelist
>>> MacSpeech, Inc.
>>
>> -- 
>> Christopher Gunty
>> Associate Publisher
>> The Florida Catholic, Inc.
>>
>> Newspapers for the Archdiocese of Miami and the
>> Dioceses of Pensacola-Tallahassee, Orlando,
>> St. Petersburg, Venice and Palm Beach
>>
>> Orlando, FL USA
>> Internet: CGunty at thefloridacatholic.org
>>             cgunty at earthlink.net
>> St. Francis de Sales, Pray for us.
>> =============================================
>>
>>
>
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