[MV] MacSpeech Dictate Crossgrade Issues

[Chuck Rogers]

All:

We are still having some problems tracking down the exact nature of  
the problem on our web site regarding crossgrade orders. In order to  
speed up the process of tracking this down, we have established a new  
department in our Support system for collecting information regarding  
these problems.

If you are having problems ordering your crossgrade, please do the  
following:

1). Point your browser to <http://www.macspeech.com/support>

2). Click on "Submit Ticket."

3). Click on "MacSpeech Dictate"

4). Click on "Dictate cross grade issues"

5). Click the "Next" button.

6). Enter your email address and a subject in the appropriate fields.

7). In the large text field, please enter the following information:

	- Enter your name.
	- Enter your iListen Activation Code
	- describe the sequence of events that led up to the problem
	- if possible, please attach a screenshot.

This will help our web team determine why some people have no problem  
getting an order through while others do have problems.

Thanks in advance.



Best Regards,

Chuck Rogers, Chief Evangelist
MacSpeech, Inc.