<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div apple-content-edited="true"><span class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: New York; font-size: 16px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><div style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; "><div style="font-family: 'New York'; font-size: 21px; ">I purchased iListen after MacWorld Expo and received version 1.8 two days ago. After registering I went to the MacSpeech web site and attempted to order the $29 dollar crossgrade. But when I followed the directions on the site I was taken to a page that said the crossgrade would cost me $99.</div><div style="font-family: 'New York'; font-size: 21px; "><br class="webkit-block-placeholder"></div><div style="font-family: 'New York'; font-size: 21px; ">I contacted customer service, via e-mail, but they have not responded. Last night I went to the web site again and discovered a message stating that we needed to be patient, that there was a much larger response to the crossgrade than anticipated. When I checked the links that would take me to the price, I was met with a screen that said I had already crossgraded. I hadn't. But apparently clicking on that link when I first attempted to upgrade flipped some switch to make it appear that I have.</div><div style="font-family: 'New York'; font-size: 21px; "><br class="webkit-block-placeholder"></div><div style="font-family: 'New York'; font-size: 21px; ">So if you purchased iListen this month, with the expectation of crossgrading to the new product, beware. Wait a while for MacSpeech to sort out their website and orderingprocess.</div><div style="font-family: 'New York'; font-size: 21px; "><br class="webkit-block-placeholder"></div><div style="font-family: 'New York'; font-size: 21px; "><br class="webkit-block-placeholder"></div><div style="font-family: 'New York'; font-size: 21px; ">William Robinson</div></div></span></div></body></html>