On Monday, April 7, 2003, at 04:54 PM, Christopher Owens wrote > If I ran my business with their disregard for customer loyalty and > patronage, I wouldn't HAVE a business. I'm not going to switch to PCs > over this, but I do not support any business that doesn't treat me as > I've treated them. Here, Here!! You are correct, Chris, Customer service is the ONLY reason I will ever repeat business with ANY company. Apple Stores cannot be excluded from good service, because someone will always be there to steal that business away! Mike