>So what is the relevant corporation organization chart structure >for the Apple Stores relative to Apple Corp? Anyone know? With >a little (or some) info, one might be able to find approximately >where the problem starts. Hey Shawn, can you help us out here. My attempts at reaching Apple folk who will respond to an issue has been unsuccessful for the most part, over the years. Do they have an ombudsman for customer service, retail ops, etc... I would be happy to make my concerns known to Apple rather than simply kvetch on the list... though kvetching is cathartic ;-) -- <><><><><><><><><><><><><><><><> Mike Bigley Maineville, Ohio http://www.norbertrunning.com Please support an American Indian Elder & Medicine Man by visiting the above link. <><><><><><><><><><><><><><><><>